Refund & Returns Policy

At SolGood Juices, we believe in the power of great taste, uncompromised quality, and your satisfaction. If anything falls short of your expectations, let us make it right.

What’s Covered

We offer refunds or replacements under the following circumstances:

Wrong items – if you received something you didn’t order.
Missing items – if part of your order didn’t arrive.
Damaged product – including spoilage, broken bottles, or compromised packaging.
Quality concerns – if you aren’t satisfied with the taste or freshness, and can describe what was wrong.

Timeframes: Speak Up Early

Situation

Damaged / wrong/missing items

Taste/freshness dissatisfaction

Cancellation before dispatch

Time to Report

Within 3 days of delivery

Up until 24 hours before we ship your order

How to Submit a Claim or Cancellation

To help us support you efficiently, please follow these steps:

Send an email to Solgoodjuice@gmail.com (or your Guest Services team) with:
- Your order number
- Photos showing the damage, wrong/missing items, or anything else that’s concerning
- Description of the issue (taste, freshness, etc.)
If you’re cancelling, please let us know immediately—before your order has shipped.

What Happens Next

Once we receive your request, we’ll review the information and get back to you within 1–2 business days.
If the error is ours, we will replace the item at no additional cost or issue a refund, depending on what you prefer and what makes sense.
If it’s something outside our control (e.g., courier damage, misuse), we’ll honestly communicate what we can do.

Refunds: How & When

Refunds will be made using the original payment method whenever possible.
Please allow 5–7 business days (sometimes up to 10 working days) for the refund to show up in your account, depending on your payment provider.
If replacement is your chosen resolution, we’ll ship the fresh products asap.

Cancellation Policy

You may cancel your order within 24 hours before it is shipped without any charges.
Once the order has been dispatched, cancellations aren’t guaranteed and may be subject to restocking or shipping fees.

Exceptions & What’s Not Covered

Orders reported after the 3 days from delivery generally can’t be refunded for fotaste/freshness complaints.
If the packaging or seal was tampered with after delivery and was accepted without complaint at the time, that may affect eligibility.
Products that have been opened, heavily used, or altered beyond normal use may not be eligible for a refund or replacement.
Sale or promotional items may follow special rules (which we’ll clearly mention if applicable).

Your Satisfaction, Our Promise

We want you to love every sip. If there’s something off, we’ll do everything possible to make it right. Your feedback helps us improve — and we really appreciate you giving us the chance to.

If you have any questions or need help, feel free to reach out: Solgoodjuice@gmail.com. We’re here for you.