Privacy Policy

What information do we collect

We collect two types of information:

A. Information you provide directly

Account information: name, email address, and password.
Order details: delivery address, billing address, phone number, items purchased.
Payment info: We do not store full credit/debit card numbers on our servers; payments are handled securely by third-party processors.
Customer support & communication: any messages, feedback, or support requests you send.
Newsletter/marketing opt-in: your preferences and consents.
User content: if you post reviews, photos, or comments on our site.

B. Information collected automatically

Device & usage data: IP address, browser type, device identifiers, pages visited, time spent, referral URLs.
Cookies and tracking technologies (e.g., pixels, web beacons) are used to remember your preferences, login session, shopping cart, and to analyze site performance and marketing.

C. Information from third parties

Shipping carriers: to coordinate deliveries.
Payment processors: for fraud prevention or verification.
Analytics / advertising partners: to measure campaigns, track conversions, optimize performance.
Social login providers: if you sign in via third-party accounts (e.g., Facebook, Google), we may receive basic profile data.

How we use your information

We use your personal data to:

Process and fulfill your orders (including delivery, refunds, and exchanges).
Send transactional messages: order confirmations, shipping updates, customer support replies.
Improve, maintain, and operate our Site, mobile interfaces, and business infrastructure.
Provide personalized product recommendations, offers, and marketing—only if you consent.
Detect and prevent fraud, misuse, and other risks.
Analyze usage of the Site to understand trends, track performance, and enhance user experience.
Comply with legal obligations, enforce our terms, and protect our rights and your rights.

Legal bases for processing (if applicable)

For customers in regions with privacy regulations
Contract performance: processing is necessary to fulfill an order.

Consent: for marketing communications, cookies beyond strictly necessary, and certain analytics/tracking.
Legitimate interests: for fraud prevention, business operations, improvements, and security (so long as your rights are respected).
Legal obligations: when required by law or court orders.

Sharing your data & disclosures

We do not sell your personal data for profit. We share or disclose information only as necessary:

Service providers & vendors: payment processors, delivery/shipping partners, hosting services, email/marketing platforms, analytics tools.
Regulators/law enforcement: when required by law or court order, or to enforce our policies.
Business transfers: in connection with a merger, acquisition, or sale of business assets (with proper safeguards).
Aggregated/anonymized information: we may share data that does not personally identify you (e.g., total number of juice orders per week).

Payment & transaction security

We rely on third-party payment processors (e.g., Stripe, PayPal) to collect card data securely. We do not store full card numbers, expiration dates, or CVV codes on our servers. Always review the privacy/security practices of the payment method you use.

Cookies & tracking technologies

We use cookies, tracking pixels, and similar tools to:

Keep your session alive (so you stay logged in).
Maintain your shopping cart and preferences.
Measure website usage, traffic sources, and performance.
Deliver and track marketing campaigns and ads.

Your control: You may control or disable cookies through your browser settings. Note: disabling certain cookies may affect the functionality of the Site (e.g., logging in, checkout, saved carts).

Marketing communications & opt-out

If you opt into marketing, we’ll send you promotional emails or SMS messages. You may opt out at any time by:

Clicking “Unsubscribe” in any marketing email.
Replying “STOP” to marketing SMS messages.
Managing your settings in your account dashboard.
Contact us directly at Solgoodjuice@gmail.com

We will respect your preferences going forward.

Data retention

We retain your personal data for as long as needed to:

Fulfill orders, maintain your account, or provide you services.
Comply with tax, legal, or accounting obligations.
Resolve disputes or enforce our policies.

Typical retention periods:

Account information: until you close your account, plus a grace period (e.g, 2 years).
Opt-out/preference records: maintained to respect your choices.

International transfers

Our servers, service providers, or partners may be located in various countries. When we transfer your data internationally, we implement safeguards (e.g., standard contractual clauses, encryption) to protect your information in compliance with applicable law.

Your rights (depending on jurisdiction)

You may have the right to:

Access the personal data we hold about you.
Correct inaccuracies or incomplete information.
Delete or request erasure of your data (subject to legal exceptions).
Restrict or object to certain processing (e.g., marketing).
Receive your data in portable format (data portability).
For residents of applicable states/regions: request disclosures of data categories collected, request deletion, opt out of any “sale” of data (if applicable).

To exercise these rights, email us at Solgoodjuice@gmail.com. We may ask you to verify your identity before fulfilling your request.

Security

We employ administrative, technical, and physical safeguards designed to protect personal data. While we strive to protect your information, no method of transmission or storage is 100% secure. In case of a breach affecting your data, we will notify you and the authorities as required by law.

External links

Our Site may include links to external sites (e.g., social media, third-party apps). This Privacy Policy does not apply to those sites. Please review their privacy policies separately.

Changes to this Privacy Policy

We may update this Policy from time to time. When we do, we will post the revised version with a new “Last Updated” date. For major changes, we may also notify you (e.g, via email). Please review this page periodically.

Contact us

If you have questions or concerns:

Email: Solgoodjuice@gmail.com

You may also file a complaint with your local data protection authority if applicable in your region.